LocalBes is a cleaning services marketplace that helps customers submit detailed requests and connect with independent local cleaning providers. LocalBes organizes the request and connection process but does not perform the cleaning itself.
LocalBes FAQ & Support
Clear answers for customers and cleaning providers.
Learn how cleaning requests, provider connections, pricing, payments, verification, service quality, and marketplace responsibilities work.
Detailed requestsCustomers explain the property, schedule, location, and work.
Independent providersProviders review requests and decide whether they fit.
Direct agreementThe customer and provider confirm the final service terms.
Netherlands coverageAvailability depends on city, service, and provider capacity.
About LocalBes
Understanding the marketplace
Learn what LocalBes does, how the platform works, and what happens after a customer submits a cleaning request.
No. Cleaning work is completed by independent cleaning companies or professionals. Customers should confirm the final scope, price, schedule, payment terms, and service expectations directly with the selected provider.
Customers can request regular house cleaning, deep cleaning, move-in cleaning, move-out cleaning, office cleaning, Airbnb turnover cleaning, after-builders cleaning, and mold-related cleaning support.
LocalBes currently focuses on major cities in the Netherlands, including Amsterdam, Rotterdam, The Hague, Utrecht, Amstelveen, Eindhoven, and Haarlem. Coverage may vary by service category and provider availability.
Customer Requests
Submitting and managing a request
Clear information helps providers understand the job and decide whether it matches their location, schedule, and service capabilities.
Include the cleaning category, property type, size, number of rooms, current condition, preferred date, service address, access instructions, parking information, photos when useful, and your target budget.
Customers can submit a request without committing to a provider. Any final price, deposit, cancellation fee, or payment arrangement should be confirmed directly with the selected provider.
Yes. Photos can help providers assess construction dust, buildup, stains, mold, waste, property condition, access issues, or special surfaces before deciding whether to connect.
If the request has not yet been completed, contact LocalBes support as soon as possible. If you have already connected with a provider, notify both LocalBes and the provider so everyone has the same information.
Providers & Verification
How providers participate
Providers review opportunities independently and are responsible for confirming the work before accepting a job.
Cleaning companies and independent professionals can submit a provider application. LocalBes may review business information, identity details, contact information, service areas, and other verification documents before granting marketplace access.
Customers should not assume insurance unless the provider has supplied current proof and the coverage is relevant to the requested work. Ask the provider directly for valid insurance details when insurance matters for the job.
Review the provider profile, ask about experience, request proof of insurance or qualifications when relevant, confirm the included tasks, discuss supplies and equipment, and agree on pricing and payment terms before work begins.
Yes. Providers decide whether a request fits their service area, schedule, pricing, equipment, experience, and preferred job type.
Pricing & Payments
Understanding costs and payment
LocalBes helps create the connection. The customer and provider must confirm the final financial agreement.
The independent provider sets or confirms the final price based on the property, required tasks, timing, access, supplies, travel, and any additional work.
Unless the specific booking flow states otherwise, cleaning payments are arranged directly between the customer and provider. Confirm the payment method, due date, deposit, cancellation terms, and receipt before the service begins.
No. A target budget helps providers judge whether the opportunity may fit their business, but the final price can change after the provider reviews the full scope or inspects the property.
Extra time, severe buildup, larger property size, additional rooms, parking problems, difficult access, specialist equipment, waste removal, laundry, supplies, high-level work, or tasks not included in the original request may affect the final price.
Safety & Service Quality
What customers should confirm
Clear expectations and written agreements reduce misunderstandings before, during, and after the cleaning service.
LocalBes facilitates the connection but does not perform the service. The customer and provider should agree on the task list, expected result, timing, inspection process, and how concerns will be handled.
Confirm the address, arrival window, parking, keys or access codes, pets, alarms, water and electricity access, cleaning supplies, fragile items, restricted rooms, and the exact task list.
Asbestos, hazardous waste, major mold, biohazards, pest infestation, high-level exterior windows, chemical spills, fire damage, or specialist restoration may require qualified professionals beyond standard cleaning.
Document the concern with photos and written details, contact the provider promptly, refer to the agreed scope, and give the provider a reasonable opportunity to respond. You may also contact LocalBes support so the marketplace record can be reviewed.
More help
Still need support?
Choose the option that best matches your situation so the right information can be reviewed.
Customer support
Ask about a submitted request, provider connection, booking detail, or marketplace concern.
Contact customer supportProvider support
Get help with applications, verification, marketplace access, leads, or provider account questions.
Provider informationHow LocalBes works
Review the full request process from customer submission to provider connection.
View the processReady to submit a clear cleaning request?
Add the service, property details, location, preferred schedule, access information, photos, and target budget for providers to review.