Privacy Policy

1. Introduction

LocalBes operates an online marketplace that helps connect customers with independent cleaning and property service providers. This Privacy Policy explains how LocalBes, referred to as “LocalBes,” “we,” “our,” or “us,” collects, uses, stores, shares, and protects your information.

By using LocalBes, submitting a service request, uploading files, communicating with our team, or interacting with providers through the platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Full name
• Email address
• Phone number, including country code
• Service address, city, region, postal code, and country
• Preferred service date and time
• Target budget and currency
• Cleaning service type and request details
• Uploaded photos or videos, especially for mold, damage, or special cleaning requests
• Notes, instructions, property access information, or other information you choose to submit

3. Service Request Information

Depending on the service selected, LocalBes may collect specific information related to the request, such as:

• Bedrooms, bathrooms, kitchens, living rooms, and property type
• Cleaning condition and special cleaning instructions
• Office size, workstations, restrooms, kitchens, breakrooms, and cleaning frequency
• Airbnb guest capacity, checkout time, check-in time, linen needs, and restocking needs
• Mold locations, affected area size, moisture issues, urgency, and uploaded images or videos

4. Technical Information

When you visit or use our website, we may automatically collect technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Referring pages
• Pages viewed and website usage activity
• Cookies, analytics, and advertising data

5. How We Use Information

LocalBes may use collected information to:

• Process service requests
• Verify that a customer genuinely wants the requested service
• Contact customers for confirmation
• Match customers with approved providers
• Share necessary request information with selected or approved providers
• Prevent fraud, spam, fake requests, and abuse
• Improve website performance and user experience
• Send confirmations, support messages, and request updates
• Maintain marketplace quality and safety
• Comply with legal obligations

6. Customer Verification Calls

LocalBes may contact customers by phone, SMS, email, or other communication methods to verify submitted service requests. Verification may include confirming the customer’s name, phone number, service address, requested service type, budget, schedule, and intent to proceed.

In many cases, the verification call may take approximately two minutes. The customer may simply confirm that they requested the service and are ready to be connected with providers.

7. Sharing Information With Providers

After verification, LocalBes may share relevant service request information with approved providers so they can evaluate, quote, contact, and provide services to the customer.

Information shared with providers may include:

• Customer name
• Phone number
• Email address
• Service address or service area
• Service type and cleaning details
• Schedule and budget information
• Uploaded photos or videos related to the request
• Customer notes and special instructions

LocalBes does not sell personal information to unrelated third parties for unrelated marketing. Information is shared with providers for the purpose of responding to and fulfilling customer requests.

8. Provider Responsibilities

Providers who receive customer information through LocalBes are expected to use that information only for legitimate service purposes. Providers must not resell, misuse, publish, or use customer information for unauthorized marketing.

Providers who misuse customer information may be suspended, removed, or permanently banned from LocalBes.

9. Photos and Videos

Customers may upload photos or videos to help providers understand the scope of a service request. This may be especially useful for mold cleaning, after builders cleaning, move-out cleaning, Airbnb cleaning, office cleaning, or special cleaning requests.

By uploading photos or videos, you grant LocalBes permission to store, process, display, and share those files with approved providers for the purpose of evaluating or fulfilling the request.

10. Cookies and Analytics

LocalBes may use cookies, tracking pixels, analytics tools, and advertising technologies to improve the website, measure marketing performance, understand visitor behavior, prevent fraud, and improve the booking experience.

You may disable cookies in your browser settings, but some website features may not work properly.

11. Data Security

LocalBes uses reasonable technical, administrative, and organizational measures to protect information. These may include access controls, secure hosting, limited internal access, monitoring, and validation procedures.

However, no internet transmission, server, database, or storage system can be guaranteed to be completely secure. You use LocalBes with this understanding.

12. Data Retention

LocalBes may keep information for as long as necessary to operate the marketplace, process requests, verify leads, support customers and providers, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records.

Information may be deleted, archived, anonymized, or retained where legally or operationally necessary.

13. Third-Party Services

LocalBes may use third-party services to operate the platform. These may include hosting providers, email providers, SMS providers, payment processors, analytics providers, advertising platforms, cloud storage, security tools, and customer support systems.

These third parties may process information on our behalf according to their own terms, privacy policies, and legal obligations.

14. Marketplace Disclaimer

LocalBes is a marketplace and lead connection platform. Independent providers are not employees, agents, or representatives of LocalBes unless expressly stated otherwise.

Submitting a request does not guarantee provider availability, pricing, acceptance, response time, completion of service, or specific results.

15. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or request a copy of your information.

To make a privacy request, contact LocalBes using the information below. We may need to verify your identity before completing your request.

16. Children’s Privacy

LocalBes is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18.

17. International Users

LocalBes may operate internationally. Information may be stored, transferred, or processed in countries other than your country of residence. By using LocalBes, you understand and consent to such processing where permitted by law.

18. Changes to This Policy

LocalBes may update this Privacy Policy from time to time. Updates become effective when posted on this page. Continued use of LocalBes after updates means you accept the revised policy.